Cancellation Policy

At RKN ALESTOORA PERFUMES TRADING LLC, we strive to process and ship orders as quickly as possible. Please review our cancellation policy below:

1. Order Cancellation

• Orders can only be canceled before they are processed and shipped.
• Once an order has been confirmed and sent for processing, it cannot be canceled.

2. How to Request a Cancellation

• If you need to cancel your order, please contact us immediately at:
  📧 Email: support@rknalestroora.com
• We will do our best to accommodate your request if the order has not yet been processed.

3. Refunds for Canceled Orders

• If your cancellation request is approved, the refund will be processed to your original payment method within 20 business days.
• Shipping fees (if applicable) are non-refundable.

4. Non-Cancelable Orders

• Customized, personalized, or made-to-order items cannot be canceled once the order is placed.
• Orders that have already been shipped cannot be canceled but may be eligible for a return under our Return & Exchange Policy.

5. Contact Us

• 📧 Email: support@rknalestroora.com
  
• 📞 Phone/WhatsApp: +971581773875