RKN ALESTOORA LLC
Return & Exchange Policy
At RKN ALESTOORA PERFUMES TRADING LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a flexible return and exchange policy to ensure a hassle-free shopping experience.
Returns & Exchanges
- Return Window: You may return eligible items within 30 days from the date of purchase.
- Condition of Items: Products must be unused, unopened, and in their original packaging with all tags and seals intact.
- Non-Returnable Items: Certain items are not eligible for return, including:
- Items marked as final sale
- Used or opened products
- Personalized or custom-made items
- Gift cards
- Exchange Policy: If you received a damaged, defective, or incorrect item, we will gladly exchange it for the same product at no additional cost.
How to Process a Return
- Initiate a Return: Contact our customer service team at 📧 support@rknalestroora.com with your order details.
- Return Authorization: Once approved, you will receive return instructions and, if applicable, a prepaid return shipping label.
- Ship Your Item: Securely package the item and send it back within the return window.
- Refund Processing: After receiving and inspecting the return, we will process your refund to the original payment method within 20 business days.
Additional Information
- Shipping Fees: Original shipping charges are non-refundable. Return shipping fees may apply unless the return is due to our error.
- Refund Method: Refunds will be issued to the original payment method or as store credit, depending on your preference.
For any questions, feel free to reach out to us at 📧 support@rknalestroora.com or 📞 Phone/WhatsApp: +971581773875