Terms & Conditions

Welcome to RKN ALESTOORA PERFUMES TRADING LLC. By using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General

• By placing an order on our website, you agree to these terms and conditions.
• We reserve the right to update or modify these terms at any time without prior notice.

2. Orders & Payments

• All orders are subject to availability and confirmation.
• We accept various payment methods, which will be displayed at checkout.
• Prices are listed in AED (United Arab Emirates Dirham) and may be subject to change.

3. Delivery Policy

• Delivery Time: Orders are delivered within 2-3 business days.
• Delivery Area: We currently ship only within the UAE.
• Delivery Delays: While we aim to meet our estimated delivery times, unexpected delays may occur due to public holidays or unforeseen circumstances.

4. Returns & Exchanges

• We accept returns and exchanges within 30 days of purchase, provided that the item is unused, unopened, and in its original packaging.
• Items marked as final sale or custom-made are non-returnable.
• For damaged or incorrect items, please contact us within 14 days of receiving your order.

5. Cancellations

• Orders cannot be canceled once they have been processed.
• If you wish to cancel an order, please contact us immediately, and we will do our best to assist you.

6. Privacy Policy

• We respect your privacy and do not use cookies or track your browsing data.
• Your personal information is used only for order processing and customer support.

7. Contact Information

For any inquiries regarding your order or these terms, you can reach us at:
📧 Email: support@rknalestroora.com
📞 Phone/WhatsApp: +971581773875